Eyeline Communications

Atos Worldline Global Recharge Solution

24_logo_atos_worldline

Client

Atos Worldline, a 100% subsidiary of Atos Origin, an international IT services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company’s annual revenues are EUR 5.5 billion and it employs over 47,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of blue-chip companies across all sectors.

Goal

Enable cross-border airtime transfers whereby (a) travelers could top up their prepaid accounts from abroad; (b) migrant workers living and working in one country would like to support their families at home with airtime.

Solution

The Worldline Global Recharge Solution (GRS) supports the ‘Outbound Roamer’ business scenario whereby a prepaid account in the Home Network can be topped up by a number of payment means in the Visited Network. A number of ‘Migrant Worker’ scenarios allow airtime, balance and fund transfer from the migrant worker country of employment to his/her family and friends’ home country.

Technology

Eyeline used its USSD/SMS Gateway to support two ways of initializing ‘Outbound Roamer’ and ‘Migrant Worker’ scenarios: by sending SMS to ‘short’ number or through USSD menu on the same ‘short’ number. Incoming messages are delivered to Eyeline’s application server via SMPP. The server identifies subscriber’s home and visited network and organizes dialog with user in it’s own language. After receiving all necessary information about the transaction the user want to make, the server sends request to Atos Central System which executes the scenario. The result of operation returns to mobile subscriber in a text message. GRS USSD/SMS gateway has administrative web interface, which allows administrator to edit the gateway parameters, apply them without restarting the gateway, and get statistical reports.

Advantages

Mobile Operators

  • Source of untapped incremental revenues
  • Group-wide market differentiator
  • Connection to all top-up channels
  • Voucher-based and voucherless payments means
  • Full support for VAS inter-operator clearing
  • Improved customer satisfaction
  • Reduction in churn
  • Wholesale prepaid business as an option
  • Cross-border customer loyalty as an option
Subscribers

  • Repetition of “home away from home” experience
  • Easy and ubiquitous airtime support system
  • Simple and easy to understand
  • Large choice of payment methods
  • Large selection of recharge channels

Retailers

  • Incremental revenues from recharge sales
  • Access to additional customer groups

Speak Your Mind

Tell us what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!

Eyeline Communications