Eyeline Mobile Self Service

How Does It Work?

How Does Eyeline Mobile Self Service Work?

As it is the user who initiates communication and actively participates in information exchange, Self Service gives you a new marketing channel. For example, when your client checks the balance, it is a good opportunity to remind him that he or she can top-up using a credit card – it’s a targeted information which usually will not be considered Spam.

Overview

In our ever-accelerating world, time becomes the scarcest of resources. People have zero tolerance for waiting in lines, or for other forms of inefficient communication with banks, phone companies, and other businesses. Customers want the response right now, and on their own terms. That’s exactly what we offer: a self service system available from anywhere, anytime, and on any mobile device.

You get the simplest possible service for the customer:

• Works on any mobile phone
• Works on any mobile operator
• Initiated by a phone call to a regular phone number (patented Call2Service technology)
• The call and USSD dialog are free of charge for the user
• Quick interactive dialog via USSD
• No need to install or setup anything
• Service is easily and quickly created or modified using web interface
• Detailed real-time statistics by every number
• Storing of user personal preferences and communication history
• Easily extended to WAP or Java applet.

Where It Is Used?

Eyeline Mobile Self Service primary applications

• Eyeline Mobile Telebank – a mobile service for banking and payment operations (m-banking, m-payment).
• Eyeline USSD Portal – a mobile portal for phone operator (MNO, MNVO, fixed line operator, long-distance operator) to manage plans, settings, and services.
• Eyeline Traveler’s Portal – a mobile guide to a foreign country (free for the visitor).